Privacy Policy

1. Who We Are

This website is operated by RICHBAY CHEMICALS (PTY) LTD (“Richbay Chemicals”, “we”, “us” or “our”).

Our website address is: https://richbay.co.za/

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, create an account, request information, or purchase our products and services.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Personal Information We Collect

Personal information means information that identifies you or can reasonably be used to identify you.

Depending on how you interact with us, we may collect information such as:

• Your name and surname

• Contact details, including telephone number and email address

• Billing and delivery information

• Company or business information

• Account login information

• Information relating to products or services you purchase or enquire about

• Communications and enquiries submitted through our website

• Information provided when completing forms or contacting us

• Technical information relating to your use of our website, including IP address, browser type and device information

• Any other information that you voluntarily provide to us

We only collect personal information that is reasonably necessary for legitimate business purposes and to provide our products and services.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders and requests

• Provide products and services to you

• Process payments and manage transactions

• Communicate with you about your orders, enquiries or account

• Provide customer support

• Verify your identity where necessary

• Deliver products to you

• Send relevant service-related communications

• Improve our website, products and services

• Maintain and administer customer accounts

• Comply with applicable legal and regulatory requirements

• Protect our business, website, customers and users against fraud, misuse or security threats

• Send marketing communications where permitted by law and, where required, with your consent

We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.

4. Sharing Your Personal Information

We respect the confidentiality of your personal information and do not sell your personal information to third parties.

We may share relevant personal information with trusted service providers, suppliers, business partners and other third parties where this is reasonably necessary to provide products or services that you have requested.

For example, information may be shared with:

• Payment service providers

• Delivery and courier companies

• Website and technology service providers

• IT, hosting and security providers

• Professional advisers where necessary

• Other service providers involved in fulfilling your request or transaction

Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate confidentiality and security measures and process information only for authorised purposes.

We may also disclose personal information where required or permitted by law, regulation, court order or other lawful process.

5. Protection of Your Personal Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, damage, alteration or disclosure.

Security measures may include appropriate access controls, authentication, secure hosting, encryption where appropriate, monitoring and other safeguards suitable for the nature of the information being processed.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

6. Your Account and Password

Where our website allows you to create an account, you may be required to provide login credentials such as a username, email address and password.

You are responsible for keeping your login credentials confidential and should not share your password with another person.

If you believe that your account or password has been compromised, please contact us as soon as possible so that appropriate action can be taken.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, remember preferences and provide a better user experience.

Cookies may also be used by certain third-party services integrated with our website, such as analytics, payment, advertising or security services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal, tax, accounting or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

9. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

• Request access to personal information that we hold about you

• Request correction or updating of inaccurate or incomplete information

• Request deletion of personal information where there is no lawful reason for us to retain it

• Object to certain processing of your personal information

• Object to the use of your personal information for direct marketing

• Withdraw consent where processing is based on your consent

• Lodge a complaint regarding the processing of your personal information

Requests relating to your personal information should be submitted to us using the contact details provided below.

10. Direct Marketing

Where permitted by law, we may contact you with information about our products, services, promotions or other relevant business communications.

Where your consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

This Privacy Policy applies only to information collected and processed by Richbay Chemicals. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

12. Children’s Information

Our website and services are not intentionally directed at children, and we do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws and regulations.

The latest version will be published on this page, together with the effective date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights under POPIA, or have a concern about how your personal information is being handled, please contact RICHBAY CHEMICALS (PTY) LTD through the contact details provided on our website.

Website: https://richbay.co.za/

We will consider and respond to privacy-related requests within a reasonable period and in accordance with applicable legislation.

15. Information Regulator

If you are not satisfied with our response or believe that your personal information has not been handled in accordance with applicable data protection legislation, you may also contact the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: https://inforegulator.org.za/